Supreme Court bench headed by Justice Khalil-ur-Rehman Ramday gives five weeks to improve PTCL services on a suo moto notice of the poor services of PTCL published in a local newspaper. On Monday, PTCL chief technical officer Mohammad Nasarullah appeared and earlier the regional manager Lahore had appeared and took the defence that the load-shedding was the main problem.
They had arranged alternate power batteries but those proved to be not enough to meet the requirement. Bench observed that this was height of the negligence on part of the PTCL authorities. Bench observed, we are surprised the PTCL did not make necessary arrangements after experiencing the load-shedding.
It has been sleeping over the matter with putting up batteries which even a layman in the country know were not effective in the kind of load-shedding that the country was experiencing. Nasarullah stated before the court that PTCL needed time to improve the services. The bench gave five weeks time to PTCL to remove all difficulties after which no excuse would be accepted the bench added and rose till next date of hearing.
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I don’s see PTCL improving at all. As long as it just a brand new outlook with the same messy insides it is still going to be a long way till a change comes about. PTCL being the motherload interms of telecom network in Pakistan is giving a very bad name to itself and the country.
I believe there are countless people just like me who believe that PTCL is over promising and under delivering. I’m surprised no one has filed a law suit against them yet.
Just imagine a simple case of installing a phone taking up to 4 weeks and then the line goes dead 2 weeks later and not only that it gets used by someone else. Even after endless complaints nothing has been done yet. It’s been 4 weeks and still far from getting fixed.
At the end of the day the customers are expected to pay bills as that is what the main aim is for a company like PTCL. More Money more luxury for themselves.
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